Terms and Conditions
Throughout the site, the terms “we”, “us” and “our” refer to Molly & Elsa.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced here in and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
As a registered user of Molly & Elsa, you agree to receive emails promoting any special offer(s), including third party offers. We may from time to time send you our monthly newsletter. You may opt-out from receiving special promotions or our newsletter by emailing or selecting to unsubscribe as may be provided in the applicable e-mail correspondence.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
To place an order with us, you must create an account by registering on our website. To register, you must provide your full name, a current and valid email address, a delivery address, and your payment details.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
BILLING AND PAYMENTS
The price of the services and or goods is payable in full before delivery. Payment for subscriptions are taken on the first of each month.
For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your monthly purchase of products.
Shipping is £3.99 for subscriptions and gifts. Please allow between 3- 7 days for standard delivery in the UK (The delivery times may be longer than the standard 3-7 days at the moment due to COVID-19 delays). We don't currently ship internationally.
We are not held responsible for any allergic reactions to any products within our boxes. All products contain a full ingredients list and it is your responsibility to check this through before use, if you have any queries with the ingredients of any products please contact the manufacturer or brand.
Molly & Elsa is only able to issue a refund when a box is faulty, damaged or missing. We are not able to refund boxes that are not to individual preferences. If you wish to raise a refund request, please notify us in writing at email@example.com. You must notify us within 7 days of receiving your box in order to be eligible for a refund.
Photographs of the box may be requested. We review each request on an individual basis and may ask you to return the box to us after photos have been received. Please ensure you obtain proof of postage when returning the box to us as we are unable to issue refunds if we do not receive the goods.
Members can cancel their Molly & Elsa subscription at any time. This can be done by either via account settings, or via an email to firstname.lastname@example.org, which will be effective from when we receive and read the email. Sufficient details must also be supplied to identify your account.
You must give us a cancellation notice of at least 48 hours prior to your scheduled billing date. If we receive the cancellation notice after or within 48 hours prior to your scheduled billing date & time, the cancellation of your order will come into action the following month. There are no cancellation fees.
We pride ourselves on working with our customers to solve any issues. We are on hand Monday to Friday to listen to feedback, concerns or questions; send us and email at email@example.com